Frequently asked questions
Submission Requirements
Your study password is provided during the Kick-off meeting and can be found in the Project Management Plan. The study password remains the same throughout the duration of your study and is used to protect files sent by PM via email. In this case, it helps us to ensure your study is correctly identified, when requesting a change.
Please use this form exclusively for eCOA-related changes. For any non-eCOA changes, please contact your assigned Clario Project Manager directly.
There shouldn’t be any issues with modern browsers like Chrome or Edge, but whichever browser is used, JavaScript must be enabled for the form to work properly.
After Submission
Upon form submission, your Clario Project Manager will be notified of the requested change. They will collaborate with our internal development teams to assess the scope and identify any additional information required. Your Project Manager will contact you to discuss next steps, including the creation of a change order and associated timelines.
It is not possible to edit the form after submission. If you realize that further updates are required, please reach out to your Project Manager.
The PM will work internally on the TCO impact assessment and inform you about the costs and timelines estimates by email or during your regular calls once available.
Communication
Contact your Clario Project Manager after submitting the intake form to ensure they are aware of the submission. The requested changes will be reviewed/discussed at an upcoming Clario Status Meeting.